Top stories.

#EarthDay: Four Practices Every Business Can Do to Preserve and Protect the Earth

As citizens of the world, we can all do our part to care for our planet - and that goes for businesses as well.

Caring for Growth: Outsourcing Sales for Insurance Providers

Partnering with an outsourced sales broker like Credico lets insurance providers focus on what they do best while their sales strategies and execution are being expertly handled.

Celebrating National Volunteer Week and the Benefits of Volunteering 

National Volunteer Week starts soon! Employee volunteer programs offer some great advantages, including increased employee satisfaction and retention, overall wellness, skill development, camaraderie, and much more. Giving back is one of the values Credico is proud to uphold and exemplify.

Credico (USA) LLC Sponsors the Black Creativity Juried Art Exhibition at Chicago’s Museum of Science and Industry

Credico is proud to support the annual Black Creativity Juried Art Exhibition at Chicago's Museum of Science and Industry, and was excited for the opportunity to celebrate at the Gala!

Credico (USA) LLC Promotes Brett Heyes to Vice President, Health Insurance Division

Heyes will lead the newly launched Health Insurance Division in the United States, leading operations in a variety of emerging vertical markets including products that bring Affordable Care to consumers.

Credico (USA) LLC Names Jeremy Klarner as Vice President, National Accounts

Klarner will focus on developing and maintaining partner relationships in the US and Canada

The Best Part of Our Work: Simplifying Sales for Our Clients

What could be simpler than partnering up to gain expertise?

Last-Minute Total Solar Eclipse Marketing Tips 

If you're anywhere near the path of this year's total solar eclipse, be ready for opportunities that may present themselves before and after this potentially once-in-a-lifetime event.

Building Meaningful Business Relationships: Why it’s Important and How to Create Them

When it gets lonely at the top, good relationships mean you can lean on your business connections for meaningful advice and rewarding opportunities.

Outsource Your Sales the Credico Way

Outsource your sales to experts with local connections - it's where we've found success for over 30 years.

The Future of Sales: Embracing Tradition in the Digital Age

Rather than allowing the next new thing to dictate a one-size-fits-all approach to every customer, Credico leverages innovation to enhance the tried-and-true tradition of genuine human connection.

Getting to the Core of Your Core Values

Does your business reflect the values you want to convey? Your public image impacts how customers see you, and ultimately your bottom line.

The Psychology Behind a Sale: Understanding Customer Motivations

Understanding a bit of human psychology helps the best sales agents effectively meet each customer's needs while growing your business.

Credico’s Secret to In-Person Sales Success

Our area of expertise is in-person sales, a meaningful way of doing business that values and understands customers. The tools may change, but the foundation has remained the same for over three decades.

How Businesses Can Spring into the Black this Spring Break Sales Season

Catch new customers and reinforce your relationship with existing ones while they're in a festive state of mind with money to spend - it's spring break!

International Day of Happiness: How to Be Happy at Work

We spend so much of our lives at work, it's only natural that it impacts the rest of our lives. International Day of Happiness is an opportunity to make the most of our joy, at work and at home.

Connecting with Your Target Audience in an Impactful Way

If you had to choose ONE person, who is your ideal customer? How do you best reach that person, as an individual rather than a category?

Outsourced Face-To-Face Sales Teams: the Fast Lane for Telecom Companies

Are you ready to evolve and adapt to the ever-changing landscape within the telecom industry? Credico can provide specialized knowledge and efficiency.

The Role of Clear Messaging in Today’s Business Landscape

Carve a niche for your business and attract loyal customers with relevant, impactful messaging that showcases your value and conveys information succinctly.

Social Media Marketing: Supplementation vs. Sole Strategy

Expand your idea of what "social media" means and broaden your marketing reach even further with an omnichannel approach.

Is Your Home Warranty Business Ready for Growth?

Preparing your business for growth can mean seeking out new partnerships to help your business thrive, acquiring and retaining new customers for the long-term.

Why Outsource Your Sales Team?

When you're ready to see more business growth but your company could use a little boost in capacity, consider an outsourced sales team to help achieve your goals.

Women’s History Month 2024: Advocating for a Better Future

How is your business uplifting and advocating for the women on your team? Women's History Month is a great time to recognize women's contributions past and present.

Business Inclusivity: Embracing Diversity

How is your business ensuring your teams reflect the world we live and work in? There is always room to grow.

Taking a Leap in Business This Year

We all have the same 24 hours in a day as everyone else, but this year we get one extra. What will you do with your leap day?

Credico (USA) LLC Volunteers with Chicago’s Nourishing Hope Food Pantry

Nourishing Hope is a local Chicago organization that provides nutritious food, mental wellness counseling and other social services

Building Tomorrow’s Leaders Today: Credico’s Commitment to Development

Credico's new and developing learning initiative promotes the growth and development of our People, helping them achieve both now and in the future.

The Science Behind Brand Awareness

How your customers view your business is a huge part of your brand. Make sure they have a positive outlook!

Marketing in Prime Time: How Businesses Can Win Big This Weekend

We hear there's a big sporting event this weekend? Here's what businesses can take away from the game.

Perspective: Should Businesses Speak Out on Big Issues? 

Having a plan in place for how your business will address high-profile topics is a big decision that should be made before the need arises.

Reaching Your Target Audience Through In-Store Business Marketing Messages  

We all want our customers to feel special - research and personalization are key to effective, authentic outreach.

3 Ways Businesses Can Celebrate Black History Month Every Month

Every February, we reflect, remember, and honor the history, legacy, and culture of Black people who helped shape America.

Make the Most of Every Sale: 2024 Sales Trends

Are you ready for all the new ways you can engage with your customers this year? Join us in looking forward through the rest of 2024.

Empowering Success: The Role of Learning and Development at Credico 

Continuous learning and growth are core values at Credico. Our success is directly tied to the growth and development of our team members.  

Credico’s 2024 Retail Sales Predictions  

Are you ready for the new year? With the first quarter already well underway, our predictions and tips may help navigate the rest of 2024.

Struggling to Meet Demand? Credico’s Outsourced Sales Solutions May be Your Key to Sustainable Growth  

Is your business focused on the right kind of growth, consistency over time, and ongoing profitability? A solution focused on personal interactions can meet customer demand.

The Customer Profile: Who Are You Selling To?

A customer profile can be incredibly useful as a guide to ensure your business is looking for (and finding) the people most interested in what you have to offer.

Psychology of Brand Loyalty 

Building brand loyalty is about creating an impact beyond just your business. Generating true connections requires attention to the psychological factors customers associate with your brand.

Embracing a ‘Beloved Community’ Mindset in Business

Businesses are made up of people, and with inspiration from Dr. Martin Luther King, Jr., we too can foster a company culture that contributes to a "Beloved Community... founded on justice, equal opportunity and love of one's fellow human beings."

Why Lowering Costs Doesn’t Lead to More Money

Discounts aren't necessarily the best way to bring in more customers and sell more products - here's why.

Marketing and the Battle for Relevancy

Marketing your business is never a one-size-fits-all endeavor, but a little assistance goes a long way.

Credico’s Look at 2024 In-Store Sales Trends 

We don't have a crystal ball, but we do have experience that can help inform future planning. Here's some of what we see in store for 2024.

Employee Spotlight: Gary Collins

Credico South Africa's Employee of the Year for 2023 is Key Account Manager Gary Collins! A well-deserved recognition for an incredibly valued member of the team.

Tips to Help Businesses Survive During a Customer Spending Freeze

A new year means many customers are making new budgets alongside new resolutions to spend less in the coming year. This kind of spending freeze can impact your business - are you ready?

Company Culture: The Truest Reflection of Your Business

What does your company's culture say about you? Would you work there if it wasn't your business? Take these tips to retain tip-top talent.

Credico South Africa Celebrates 2023

In celebration of another successful year, Credico South Africa gathered in December for a themed summer celebration.

The Hidden Secret to Business Success: Consistency

Customers are more comfortable making a purchase when they know what they can expect from you - consistency keeps them coming back.

#GivingTuesday: Join the Global Generosity Initiative to Change the World

Giving Tuesday is an extra opportunity to give back to our community, support important causes, and continue to spread the joy and spirit of the season.

Security Sales Made Simple: Outsourcing Due Diligence Tips and Strategies

Businesses in the security sector are choosing to outsource their sales departments to ensure they can meet demand. A well-structured strategy in choosing an outsourcing partner is critical to success.

Credico’s Guide to In-Store Shopping During the 2023 Holiday Season

Providing an incredible in-store shopping experience can give your business the advantage when it comes to holiday shopping - a friendly face, a personal touch, a lower return rate, greater customer satisfaction, and more return customers are just some of the benefits.

Tips to Boost and Maximize In-Person Sales This Black Friday

Is your business ready for the retail extravaganza that is now known as Black Friday?

Credico Bridges the Gap: Strategies for Effective Hybrid Team Collaboration

A flexible, hybrid team collaboration model allows businesses to attract top talent from anywhere in the world, improving job satisfaction, retention, and productivity. Avoid disconnect and discover the advantages of this inclusive strategy!

Combatting Seasonal Depression at Work

Combating seasonal depression is important not just in your personal life, but your professional one as well. Try one (or more!) of these five tips if you're feeling low this winter.

Kindness in Business: a Strength, Not a Weakness

On World Kindness Day, consider: what does kindness in business really mean, and how can your organization become kinder?

Maximizing Profits: Credico Shares 3 Key Pricing Imperatives

Stay ahead of the game with these three strategies for maximizing profits.

Five Ways Businesses Can Ride the Wave of Economic Stimulators like the Beyonce and Taylor Swift Tours

What do Bey and Tay have to do with business or sales? More than you might think - it may be worth it to follow a star.

Credico Reconfirms the Power of Personal Touch in Sales and Marketing Campaigns

In a world where virtual interactions have become the norm, impactful, personalized experiences can set you apart.

Are You a Leader, a Follower, or Both?

A successful leader is able to take charge and collaborate with others, understanding their own weaknesses and providing opportunities for others to shine.

Work-Related Stress and How to Avoid Burnout

Our work is ongoing, but the stress doesn't have to be.

The Value of In-Person Negotiations in Today’s Digital World

In today's ever-evolving and technologically advanced digital world, there is immense value in face-to-face interactions when strengthening our connections.

Are You Ready to Grow?

Choosing the right team can make all the difference - get ready to grow by accessing our local knowledge, skill, and expertise.

Business Owners: 5 Qualities You Need for Sustained Growth and Long-Term Success  

Experienced business owners know it takes hard work, consistency, and perseverance to create and sustain long-term success - keep these qualities in mind!

We Help Our Clients Understand Their Target Audience Better  

Pinpoint your target audience with firsthand, face-to-face customer interactions and see your sales soar.

Navigating the Very Real Post-Summer Sales Slump 

A slump in sales can happen any time - be prepared with these tips to try with your sales strategy.

How You Can Stand Out in a Crowded Market Using Differentiation

Differentiation and innovation are essential to your success in a crowded market - simply saying you stand out isn't enough, you have to demonstrate how you offer value.

Customer Loyalty in the UK and How to Improve It

Customer loyalty isn't just about repeat purchases, it's a relationship with your company and brand.

What is Brand Loyalty and Why Does Your Business Need It?

Brand loyalty is a goal for any business, large or small. But what does that mean, and how can your business achieve it?

Unlocking New Markets: How Face to Face-to-Face Sales Can Boost Customer Acquisition Rates for Small Businesses 

Small business customer acquisition rates can get a boost with face-to-face sales, responding to a market landscape that can change rapidly.

The B2B Sales Journey and How to Navigate It Successfully

B2B sales may require a different approach than B2C, but both benefit from the personal touch of face-to-face sales.

Assessing the Resilience of Your Business

We've discussed the importance of corporate resiliency - here's how you can measure and evaluate your company's level of resilience.

Corporate Resiliency: What It Is and How to Achieve It

Is your business ready for anything? The resiliency and longevity of your company may rely on the strength of strategic planning - here's why you need to be prepared.

How Direct Sales Empowers Small Businesses by Leveling the Playing Field

Level up your small business by forging partnerships that provide resources that might otherwise be out of reach, allowing your company to reach for bigger and better opportunities.

How Credico Defines Business Credibility and Why Your Business Should Have It

Business credibility is a critical invisible reputation marker that sets businesses apart and provides a firm foundation.

Connect, Don’t Sell: Credico’s Guide to Face-to-Face Sales

When businesses establish a connection with their customers, the byproduct is a sale and their brand thrives.

Tips for Staying Motivated in Q3 and Q4

Stay motivated through the end of the year with these four useful reminders.

The True Value of Maintaining Good Relationships in Business

Positive business relationships can close deals faster and be financially rewarding - here's what it takes to keep your partnerships strong.

Three Reasons to Consider Direct Sales for Consistent Sales Growth

Maintain your competitive edge by outsourcing your sales to a specialized team that can focus on steady sales generation while customizing their approach to your unique business needs.

Boost Sales with These Five Effective Selling Tactics

Develop and nurture your team's genuine love for selling with the appropriate tools and techniques, and you'll see the results in both sales and the happiness of your sales staff.

Why Credico Advocates Investing in Face-to-Face Marketing Channels

When looking to generate revenue while simultaneously focusing on ROI, face-to-face marketing shines.

Five Ways to Enrich Your Customer Experience and Brand

The best way to keep a customer is to truly connect with them beyond just making a sale - customer experience makes a difference to all of us!

Achieving Success Through Leadership: Seven Essential Management Skills

These seven skills are fundamental for achieving success, building strong relationships, and fostering a positive and productive work environment.

How to Determine the Best Marketing Strategy for Your Business

Owning your own business means marketing your own business! Learn the basics and choose where your efforts would be focused best.

Outsourced Sales and Why it’s a Strategic Business Move

Outsourced sales is a great way to expand your sales and grow your business - find out why almost a third of UK businesses expect to outsource more in 2023 and beyond.

Unleash the Power of Innovation and Elevate Your Customer Acquisition Skills

People buy from people, not brands, and it's the people with a strategic plan who are the most successful in acquiring new customers.

Five Myths About Direct Marketing Debunked 

These myths are disappointingly common, but untrue. Not only that, they may be limiting your brand and profits! Here's why they need to be debunked.

Is AI the Catalyst to Strengthening Human Connection?

A thoughtful balance of connection and technology may be the way forward when introducing tools such as AI into our businesses.

How to Motivate Your Team, Generate Sales, and Achieve Success

Motivate your team and they'll know you have their backs. A supported team is a productive team, and in sales, that means growth and success.

A Guide to Creating Your Company’s Core Values

Your core values drive business decisions, set the tone for interactions with employees and customers alike, and build a foundation for long-term success.

Reasons Why You’re NOT Retaining Clients – and How to Fix It

Are your customers ghosting you? Read on to learn what might be wrong and how Credico can help you fix it.

Unlocking Innovation: How Your Employees Hold the Key to Business Growth

New perspectives drive innovation, and you've got a wealth of viewpoints right in your own office.

Credico Volunteers with Be The Match at Chicago Pride Fest

By volunteering with Be The Match, Credico is helping blood cancer and blood disease patients get their cure—a blood stem cell transplant from a matching donor.

Discover the 7 Most Effective Field Marketing Strategies for Your Business

These field marketing strategies will help your business achieve your marketing goals while building brand awareness and improving customer relationships.

The Neuroscience of Motivation: How Rewards Activate the Brain and Drive Performance

Keep your business at the peak of excellence by finding out what really motivates your team so you can reward and recognize them for the incredible work they do.

Five Ways In-Person Sales Can Help Businesses Grow

A human connection is made when meeting customers face to face, leading to increased brand loyalty, brand equity, and amazing word-of-mouth.

The Secret to Building Lasting Customer Relationships with Credico’s Technology-Driven Solutions

Our commitment to staying one step ahead of the competition means you get nothing but the best when it comes to technology-driven solutions for building lasting customer relationships.

Tips for Building a Strong Company Culture: What to Do

Promoting a strong company culture impacts your bottom line! Businesses that prioritize employee satisfaction and appreciation ensure success and growth.

Credico (USA) LLC Recognized as Charter Communications’ Retail Partner of the Year

Credico is pleased to have been recognized as Retail Partner of the Year by Charter Communications!

Tips for Building a Strong Company Culture: What to Avoid

A poor reputation can deter top talent, so a strong company culture is a must. Here's what every business should work to avoid.

Building a Healthy Workplace Culture

You've hired an amazingly talented team, now keep them on board by fostering a healthy workplace culture where they can thrive.

MSMEs: Contributors of our Future

Micro-, small and medium-sized enterprises (MSMEs) have a tremendous impact on the global economy, and today's the day we recognize that entrepreneurial spirit.

Delivering Stand-Out Customer Service

Outsourcing can provide the expertise you need to adopt and implement a truly customer-focused culture, ensuring your customers keep coming back for more.

Credico Hosts 2023 UK Sales and Marketing Awards in Mayfair

Recognizing pioneers in the industry, the Sales and Marketing Awards held by Credico UK was a sparkling evening full of inspiration, insights, and well-deserved accolades.

Why the Omnichannel Sales Approach Works: What You Need to Know

Are you creating a consistent brand experience for your customers? An omnichannel sales approach reinforces your message everywhere your customers see your brand.

Juneteenth: Celebrating Freedom. Celebrating Progress

Juneteenth is a time to celebrate, gather as a family, reflect on the past and look to the future.

Understanding the Channels in an Omnichannel Marketing Strategy

An omnichannel marketing strategy helps create a satisfying shopping experience and establishes a consistent interaction between your customers and your brand.

Innovative Sales Techniques: What to Look for in a Sales Agency

Stay competitive in today's sales market by leveraging the innovative sales techniques provided by expert outsourced talent.

Unlock the Power of Content Creation for B2B Growth

What's your plan for drawing in new clients while demonstrating your expertise? Content creation, particularly video, gets the job done.

Outsourcing Face-to-Face Sales is a Win-Win in Business

Maximize your time and strengths by augmenting your workforce with the specialized expertise offered by outsourcing.

What It Takes to Succeed in the B2B Market 

Credico's decades of proven performance are exemplars of our expertise in B2B sales. We're ready to help your business thrive.

How to Increase Customer Retention By 10% With Credico’s Proven Solutions

Customer retention is easier, cheaper, and more profitable than acquiring new customers, and Credico hits the mark others miss.

Memorial Day: A Day of Remembrance

The United States holds a National Moment of Remembrance on this day each year in recognition of those who have given their lives to something bigger than themselves.

South Africa Celebrates Success at Sun City Resort

Glamour and celebration were the focus of the evening as South Africa's best and brightest gathered for recognition and reward.

How Credico Achieves Amazing Results for Our Clients 

Our expertise makes it all look easy - let us help you achieve the amazing results your business is looking for.

Strategic Sales Outsourcing: How to Choose the Right Agency for Your Fortune 500 Brand

Outsourcing can help improve efficiency for your business, but it requires careful consideration and research to select the right agency that can truly align with your company's needs and values.

Product Demonstrations Are Good for Business

A successful program featuring knowledgeable brand ambassadors engages customers directly with your products and encourages increased sales.

Sales Technology as a Way to Boost B2B Sales

Keeping track of the kind of long-tail nurturing necessary in B2B sales can be daunting, but you can set up your teams for success with a little boost from tech.

Understanding the Unique Customer Acquisition Needs of Your Business

Discover a customer acquisition approach that works for your business's unique goals and objectives while exploring the potential benefits of such an effort.

Five Ways Outsourcing Can Help You Scale Customer Acquisition Effectively

For any company looking for results in a flexible, scalable way, outsourcing can be a great option with the right partner on your side.

Mental Health Month Helps Us Remember It’s Okay to Not be Okay

We all want to put a positive spin on things, but we're human, not robots. This Mental Health Month, let’s support each other and make it okay to reach out and seek help whenever we need it.

Understanding the Needs of Loyal In-Store Shoppers 

In-store shoppers aren't so different from those who shop online, but your opportunities to connect with them are.

Credico (USA) LLC Named AT&T Alliance Channel Champion for 2023

Credico is a proud member of the AT&T Global Network as an authorized Solution Provider, earning Champion status for four years running.

How Diversity Impacts Sales (And Your Bottom Line)

The data proves it: diversified teams generate increased revenue for their businesses. Diversity and inclusivity can demonstrably impact your bottom line!

National Small Business Week: Celebrating the Entrepreneurial Spirit

For the first week of May each year, we celebrate Small Business Week in recognition of the ingenuity, drive, and spirit that small businesses contribute to the economy and their communities.

The Key to Unlocking Growth in Business

A consultative approach to selling is more than one weird trick - it's an entire keyring that unlocks a world of potential.

Long-Term Customer Loyalty as a Marketing Strategy

These statistics demonstrate why every business should adopt a strategy to establish and maintain customer loyalty.

Need-to-Know Trends Changing the Future of Sales 

These four trends aren't just the latest fad to try with your team, they're topics that are already having an impact on your bottom line.

How to Hack Your Productivity Through Rest

Though it may seem counterintuitive, resting is essential for peak performance. It doesn't take much, and you'll be even more productive afterward.

Credico’s 2023 CanJam Returns to Montréal

This year's CanJam brought Canadian and American teams together once again for exciting days full of planning, strategy, skill-building, and fun.

Employee Spotlight: Joel Aquisap

Meet Joel Aquisap, Systems Administrator at Credico USA! He discusses his latest big project, the genuine relationships facilitated in a smaller company, and making time for all kinds of activities.

Why Fortune 500 Brands Choose Credico

Learn more about Credico's experience and expertise, and why Fortune 500 brands choose us to improve their customer acquisition rates.

How to Hit it Off with Prospective Clients Every Time, for Every Sale

Studies show that customers who are emotionally connected are more valuable to a business than those who are merely satisfied. Here's how you can make that connection.

Employee Spotlight: Tony Barrios

Meet Tony Barrios, Onboarding Team Lead at Credico USA! He talks about the top-down support provided by Credico, getting out and enjoying the city, and being a Jordan fan since day one.

Maximize Sales Performance in 4 Steps

Whether you're experiencing a competitive or slow market, reflecting on and analyzing your current sales data can help maximize future performance.

A Great Customer Experience Leads to Client Retention and Increased Revenue

Creating an excellent customer experience is the reason we’re in business, and we can help raise your brand’s profile, too.

Why Direct Sales is Still Relevant in the Age of Digital Technology

As customer interactions become increasingly automated, something is missing from their experience with your business. If you're missing out on personal interactions, direct sales can bring it back.

The Challenge of Making the Right Decisions for Your Business

Our decades of experience can help make your decision-making process a breeze - let us help you find the right decisions for your business.

Credico Recognizes Top-Performing Entrepreneurs at 2023 Awards Gala in Miami

Credico Partners Strong! A sparkling awards gala was held for our network of independent sales offices in January - see how they shine!

Going Beyond Screens: Why Connecting with Customers on a Human Level is More Important than Ever

Stand out from the crowd by making meaningful connections with your customers with a face-to-face approach.

More Sunshine Please: How Permanent Daylight Saving Time May Impact Business

Springing forward and falling back every year may not be great for business. Here's how permanently sticking with daylight saving time may help.

Employee Spotlight: Jeremy Klarner

Meet Jeremy Klarner, Director of National Accounts at Credico USA! We review the importance of varying perspectives, being a lifelong student, and the fantastic outcomes of the easiest "yes" ever.

Customer Trust and How to Get It (Through Face-to-Face Marketing)

The friendly humanity of face-to-face marketing goes a long way toward establishing the trust your customers deserve.

Maximize the Success of a Sales Team with These Best Practices

Get the most from your sales team with the expertise and adaptability offered by outsourcing.

Human vs. Artificial: Which Intelligence Do Customers Prefer?

When it comes to engaging with your customers, efficiency can be enhanced with AI while retaining a human-centered approach.

International Women’s Day 2023: Embracing Equity

We will #EmbraceEquity at Credico for International Women's Day and every day of the year!

Why Companies Seeking Growth Should Embrace Direct Sales

Welcoming direct sales into your company strategy adds a personal touch to your brand image. As part of a multi-channel strategy, it's unstoppable.

Celebrating Women and HERstory

The first of March marks the beginning of Women's History Month, and Credico is proud to recognize and thank the women who have contributed to our decades of success.

How Organizations Can Shift Mindsets, Drive Strategy, and Win New Business

Companies that encourage experimentation and take calculated risks are known for innovation and success. Help your team understand the "why" behind your efforts!

How to Measure the Success of Your Outsourced Sales Effort

Effective measurement allows your business to improve decision-making while optimizing and adapting your most effective strategy for future success.

Eight Ways to Get Noticed by Your Customers

These eight approaches can help your startup or small business become more visible in the marketplace. Choose one, or try them all!

Identifying the Qualities of a Top-Notch Outsourced Sales Team

Do you know what to look for when selecting the best of the best for your outsourced sales team? Find your ideal match outside the box.

Is Telemarketing Still Relevant?

Adding a telemarketing campaign to your multi-channel business marketing campaign can build trust, reinforce customer loyalty, and increase repeat sales.

Employee Spotlight: Zamo Ntshulane

Today's Spotlight features Zamo Ntshulane, Compliance Co-ordinator at Credico South Africa, reflecting on her five years of service, having fun, and finding her career.

Outsourced Sales vs In-House Sales: A Cost-Benefit Analysis

Whether you're still exploring options or have already decided to outsource, our experience lends these tips and best practices for success.

Are You Guilty of the 7 Deadly Sales Sins?

Our experience has shown us the areas where our clients often struggle, and our expertise allows us to help you overcome these pain points.

Honoring Black History

We recognize the illustrious achievers, doers, and dreamers during Black History Month and every month.

Credico’s Word for 2023: Simplify

A month into the new year, we're committed to streamlining our processes and allowing our people to shine for the rest of 2023 and beyond.

Employee Spotlight: Lindie Jordaan

Credico South Africa's Employee of the Year for 2022 is Bookkeeper Lindie Jordaan! A well-deserved Spotlight on an incredible teammate and friend.

Sales Psychology 101: Empowering Sales Teams for Success

Focusing your sales process on the customer and their needs takes understanding, empathy, and a little bit of psychology.

Honoring Dr. King’s Life and Legacy by “Doing for Others”

Service and diversity strengthen our business and our community - our commitment is to empowering and serving our community and our team.

Five Sales Trends You Need to Know in 2023

Are you ready for 2023? We're ready to help you scale your customer base with an eye toward leveraging these five trends.

Credico’s Commitment to Staying Ahead of the Digital Curve

We are prepared with the latest and greatest in sales technology and supporting solutions, anticipating trends and staying ahead of the game.

Credico (USA) LLC Organizes Day of Service with Cradles to Crayons

The whole team got involved in planning, donating, and volunteering for what we hope to make an annual all-hands event.

Choosing to Partner with Credico – All You Need to Know

Find out why Credico is a fantastic outsourced sales and marketing partner for your business, growing your customer base by simplifying sales efforts.

Credico Looks Forward Into 2023

2022 has been an incredible year of growth and new opportunities, and we are excited to see our endeavors develop and thrive in 2023.

Underrated Skills: Keep Your Sales Force Thriving

Are you encouraging your team to continue their personal development? Staying in practice with these soft skills makes all the difference.

Employee Spotlight: Jonathan Fahey

This week we're talking with Jonathan, Senior Database Architect at Credico USA! We get an excellent look into his fulfilling tenure, his future-focused perspective, and his adventurous spirit.

Use Trust as a Currency to Secure More Customer Contracts

Becoming a trusted advisor who brings value is essential to successful sales, developing repeat business and long-term customers.

Becoming a Conscious Consumer and Making More Mindful Purchases

Meeting your most engaged customers where they are can lead to more meaningful, long-term relationships by giving them options they'll prefer.

Giving Thanks is Good Business Strategy

Gratitude, appreciation, sincerity, and even a simple "thank you" all help create a healthy work culture at all levels of business.

Credico Discusses Growth in the UK Convenience Market

Looking beyond our own areas of expertise is part of how Credico thrives, generating new ideas from areas usually considered outside our sphere.

Outbound Marketing Plays Significant Role in Business Growth

Planning ahead and follow-up are just as important as filling your funnel - are you generating quality leads, or just numbers? Good outbound marketing can pinpoint your ideal customer.

Five Ways Your Marketing Campaigns Are Failing

Have you been iterating on your campaigns with limited success? Here, we review five potential marketing pitfalls that may be holding you back.

Creating an Attractive Work Culture: 3 Areas to Improve

Research shows a distinct corporate culture is vital to a business's success - how does yours stack up? Credico UK shares their top tips for trust.

Strengthening Strategic Partnerships Effectively, Successfully, and Harmoniously

Read more about the four key principles that are the foundation of any strategic partnership.

Credico UK Upgrades Diversity and Inclusion Policy

As part of its commitment to equitable diversity and inclusivity, Credico conducts regular reviews of these crucial policies and initiatives. There's always room to grow and improve.

Credico Joins the Pack at the Greater Chicago Food Depository

Our Community Service Committee has done it again! Credico (USA) LLC had a great time volunteering with the Greater Chicago Food Depository for our latest event.

How to Prepare for Growth in 2023

Is your team ready to grow? Be prepared for 2023 by re-examining your priorities and market positioning, then evaluate your best options for growth in the new year.

Achieving Rapid Growth Through Outsourced Sales

When you need to ramp up your sales quickly or expand into a new market, calling in a team of experts just makes sense.

Employee Spotlight: Christopher Nagle

Meet Christopher Nagle, Senior Onboarding Specialist at Credico USA! Read about what keeps him on his toes, the opportunities for growth that Credico has provided, and the importance of a close-knit team.

Five Misconceptions About Outsourcing

Outsourcing your sales efforts can offer a great deal of benefit, saving your business both money and time. Don't let misconceptions stand in the way of your success!

Six Must-Have Skills to Succeed at Customer Acquisition

Is your sales team armed with these six crucial skills? It all comes down to understanding people - read on to get the breakdown.

Employee Spotlight: Andre Sorrell

Today we're talking to Credico USA's IT Security Analyst, Andre Sorrell! We get into some great details about his role, how he's been empowered to grow with the company, and his appreciation for the support of all kinds of family.

Employee Spotlight: Jonathan Dale

This week we get to meet Jonathan Dale, Account Executive at Credico USA! We chat about dynamic opportunities, exceptional communication, and seeing the impact of your work in real time.

Building High-Performance Sales Teams

Nimble, diverse, agile teams are set up for success. Here's how you can build your next amazing team!

Humanizing Sales and Marketing is the Key to Growth

By focusing on a personal connection to your customers, you can inspire greater brand loyalty, encourage more sales, and keep those customers longer.

Credico Supports Team Bright Side’s Spike Against Cancer

We're proud to support Team Bright Side's ongoing efforts to fund pediatric cancer research, with the bonus of an amazing day of volleyball at Chicago's North Avenue Beach.

The Importance of Understanding Customer Buying Psychology

A little psychology applied to your sales strategy can help you better understand and connect with your customers.

Credico South Africa Celebrates Christmas in July

Children and parents alike were overjoyed for the return of this fun-filled annual event with gifts and rides and happiness galore.

Credico Digs In With Chicago Lights Urban Farm

We’re committed to giving back with the launch of a new committee expressly for volunteering!

How to Master B2B Sales

B2B sales connects you with people, just as in B2C. Build rapport, be creative and flexible, and success will follow.

Three Common Mistakes to Avoid When Expanding Into a New Market

Are you really ready to grow? A new market means new challenges and a new strategy, but any expansion can find success with the right planning and partnerships.

Outsourced Direct Sales at All-Time High, According to Credico

Outsourcing to a local team of experts can give your business an immediate advantage in experience, enthusiasm, and agility.

No Shirt, No Shoes, No Problem: Happy National Work from Home Day

Studies suggest that people who work from home are happier, less stressed, more productive, and have a better work-life balance. Keep up the good work - from home!

The Rise of the Subscription Economy

Convenience and recurring revenue are just two of the benefits of a subscription-based business model.

Celebrating Small Businesses and Their Global Impact

Micro-, Small and Medium-Sized Enterprises make up 90% of all businesses worldwide, for which they certainly deserve recognition. Join us in celebrating entrepreneurship!

Employee Spotlight: John Dougan

This week we're talking with Credico's UK General Manager, John! He gets into the details of his daily purpose, staying nimble in business, and a bit of sport.

PowerLearn: Empowered by Knowledge

Credico's proprietary training and education platform was developed to onboard new team members quickly while preserving institutional knowledge and best practices.

Credico’s International Tips for Battling Zoom Fatigue

Feeling a bit blurry with too much screen time? Credico leaders from South Africa and the United Kingdom have some great suggestions and reminders to help keep you focused and healthy.

Credico South Africa Recognizes World Blood Donor Day with Quarterly Blood Drives

On World Blood Donor Day 2022, the World Health Organization is calling on people worldwide to give blood in a gesture of solidarity. Becoming a regular voluntary blood donor is a simple but selfless step that everyone can take to strengthen their communities, support local health systems, and save lives.

Credico Fundraises for a More Humane Chicago

Credico (USA) LLC joined thousands of people and pets at BARK 2022, walking the Chicago lakefront to raise money in support of the Anti-Cruelty Society.

How to Ensure You’re Effectively Targeting the Right Audience

In order to expand outward, it's best to look inward for what makes your business unique.

Improving Your Sales System in Five Steps

Get ready to grow with a plan that will develop a cycle of ongoing business and leads.

Credico (USA) LLC Celebrates Second Consecutive Year of Great Place to Work® Certification

Our people are the power behind our success, which is why we're so thrilled to have achieved Great Place to Work-Certified™ status for the second year in a row!

How to Get Stronger Results from Your Sales Team

When you're ready to grow your sales, here's how to invest in the best of the best.iz

UK Businesses Honoured at 2022 Credico UK Sales Awards

Credico UK was delighted to hold the 2022 UK Sales Awards Gala at Grosvenor House in London. It is their 4th time returning to the venue for their annual black-tie event.

Building Business Relationships (And How it Can Lead to More Sales)

Creating trusting relationships with new prospects can lead to increased sales and retention.

Nine Team Building Trends Your Team Won’t Want to Miss

Every workplace is different, but the need for your team to BE a team is universal. Balance work and play with one (or more) of our recommended activities!

Five Sustainability Tips to Help You Celebrate Earth Day

Whether you're in the office or working remotely, you and your company can take positive action this Earth Day.

Employee Spotlight: Scott Watson

Today we're talking with Credico's Head Hub Manager, Scott! We're grateful for his long tenure, experienced leadership, and loads of great advice to share.

Are Your Sales Targets Aligned with Your Market Positioning?

Businesses benefit when your marketing matches your sales strategy. Are you taking advantage of the coordinated power of combined goals?

How Credico Maintains Great Culture and Employee Morale

Happy people are more productive, innovative, and engaged, bringing all their talents to their workday no matter where they're working from.

Why First Impressions Count in Sales and Marketing

Representing your business by putting your best face forward, consistently across all channels, makes a difference in attracting new customers. Get that first impression right with enthusiasm, empathy, and engagement.

Lead Generation Vs Lead Nurturing: Is One More Important Than the Other?

Obtaining customers is key to any business, but keeping those customers can be crucial as well. Which are you prioritizing, and why? Let's look at the numbers.

Credico UK Hosts Quarterly Leadership Seminar

Central London played host to the first-quarter Leadership & ISA Summit, gathering hundreds of entrepreneurs from all across the UK.

5 Metrics to Measure Your Sales and Marketing ROI

Measurement and analysis both before and after execution ensure that your efforts remain effective in reaching your goals.

Credico UK Hosts Quarterly Business Growth Summit

Our industry is thriving, and we're elated to be able to celebrate and network with some of the best and brightest business owners from across the UK.

When is Outsourcing the Right Decision?

Whether you're looking to scale up into a new market or seeking to fill a knowledge gap, outsourcing can help your business adapt quickly to ever-changing needs.

Sale or No Sale? Understanding Your Customers’ Decision-Making Process

Meeting a customer's needs and addressing their concerns leads to happier customers and clients alike.

Why Do Fortune 500 Companies Choose to Hire an Inbound Sales Agency?

Convert sales and increase lifetime value by leveraging the knowledge and insight our experience provides.

How an SEO Consultant Can Help Your Company Increase Sales

Some of the best business decisions involve calling in the experts to fill your company's specific needs.

Telemarketing vs Telesales in Your Business Growth Strategy

Are you focused more on making sales now or building leads for the future? Telesales and telemarketing teams help you reach different business goals.

Credico Explores Top Organizational Trends for 2022

What makes the difference in building a company and a team that thrives? It's the people.

How to Write a High-Performing Blog Post

Sharing information about your business's areas of expertise is a great way to garner attention - and sales!

How Credico Celebrated its 30th Anniversary in 2021

Credico Partners Strong! From our earliest days in Canada to our worldwide presence today, see how Credico celebrated our 30 years of success in 2021.

Should Your Company Consider a Retail Marketing Strategy?

Get in front of your customers AND ahead of the competition with retail marketing.

How to Do Event Marketing Right in 2022

A true connection is all about meeting people where they are, and event marketing does just that - literally! Here's how to implement this particular aspect of your omnichannel strategy.

Scale Your Business with Outsourcing in 2022

When you're ready to grow your business and are looking for a plug-and-play team that's ready to apply their expertise to your growth, outsourcing is the way to go.

National Maple Syrup Day: A Sweet Condiment Worth Celebrating

Did you miss it? December 17 was Maple Syrup Day! This sweet treat is worth celebrating any day of the year.

Credico’s Tips on Managing a Remote Team

Whether you think remote work is better or worse than being in the office, it's definitely different. These tips will help ensure you've got the right processes in place to navigate those differences.

Credico Volunteers with PAWS Chicago

It was our FURst time there but it certainly won’t be the last! What a PAWfect way to give back to the community.

Credico South Africa’s 2021 Awards Gala Spotlights Entrepreneurial Success

A shining array of independent business owners met in Sun City to learn and network, recognize success, receive well-deserved awards, and dance the night away.

Credico UK Enforces Steps for Increased Inclusion and Diversity

Consistent behaviours, leading by example, ongoing education, and open transparency are just some of the principles we are dedicated to continue to grow and encourage, both within Credico and alongside our partners, clients, and friends.

Top Customer Experience Trends for 2022

Consumers have more choices than ever before, and creating a positive customer experience is crucial to the success of your business. Happy customers become loyal consumers, who will buy more and, in turn, boost revenue.

Can You Afford to Ignore an Omnichannel Strategy?

Today's consumers need an average of 10.4 touchpoints across multiple channels before they make a purchase. Omnichannel marketing is no longer a luxury for global corporations but rather essential for businesses of all sizes.

Credico Hosts Small Business Awards in Las Vegas

More than 130 awards were presented over the three-day conference, which included workshops and networking for entrepreneurial small business owners.

Could Direct Marketing Solve Your Marketing Challenges?

Is Your Brand’s CX Strategy Driving Brand Loyalty?

Credico looks at how businesses can keep their customers happy and offers advice on how to increase brand loyalty.

The 4th Annual CANJam: An Opportunity to Reconnect and Celebrate

Credico's 30th anniversary celebrations continue at the CANJam in Montréal! Connecting and reconnecting across borders, we keep our partnerships strong.

In-Person Shopping Preferred Over Online Despite COVID-19 Pandemic

Observing strong signs that consumers remain confident with in-person shopping despite COVID-19 concerns, we anticipate this preference to continue into 2022.

Employee Spotlight: Kealy Ditchfield

Kealy, Credico's Vice President of Client Services, chats with us about her 20-year career with Credico - crossing borders, oceans, and roles, staying agile and on the go, all while sharing loads of advice and a keen shopping eye.

Credico UK Sees Increased Demand for Services Post-Lockdown

The face of business is changing, and we're seeing an increase in businesses looking to partner with us to outsource their sales.

Employee Spotlight: Jessica Hucek

Today we're talking with Credico's Senior Onboarding Specialist, Jessica! We discuss appreciation at work, being your authentic self, world travel, and a very good dog.

Credico (USA) LLC Celebrates 2021 Triathlon Success of Brett Heyes

Director of National Accounts Brett Heyes shares his love of triathlon and appreciation for Credico's support.

Canadian Tire Corporation and Credico: A Longstanding Partnership in Teamwork and Collaboration

Looking back on our 30-year history with our oldest client, Canadian Tire, we also look ahead to ongoing growth, consistent quality, and continued success.

Employee Spotlight: Nada Jallad

In conversation with Nada, Credico's 20-year administrative assistant, we talk about teams that become family, the motivating energy of new campaigns, and achieving new heights at any point in your life.

NAMJam ’21 “Felt Like We Were Back to Normal Again”

Our annual event got the band back together! Combining work with a little play, in-person with a little virtual, NAMJam 2021 had it all.

30 Years of Credico: Growth, Opportunity, and Transformation

2021 marks the 30th anniversary of Credico, and we're proud to celebrate our success throughout the month of October.

Employee Spotlight: Blake Kopach

In conversation with Credico's Inventory Control Manager, Blake, we discuss creativity at work, challenges and their efficient solutions, cheat days, and the Chicago Cubs

Employee Spotlight: Jen Goldfarb

In conversation with Credico's Director of Human Resources, Jen, we discuss psychology, the beauty of Chicago summers, and how Credico is literally a Great Place to Work®.

Employee Spotlight: Ian Horniacek

In conversation with Credico's Director of National Retail Accounts, Ian, we discuss great career moves, growth, golf, and grand family adventures

Credico UK Reveals Post-Lockdown Rebound at London Summit

The UK market is set for success despite COVID-19 lockdowns, as seen at this year's Summit.

Credico UK Supports Public Health With Home-Based Testing Solutions

Credico UK join the fight against COVID-19, supporting local councils by partnering to deliver key messaging and facilitate in-home testing.

Credico Celebrates 2020 Olympic Winners Representing Headquartered Countries

Credico's admiration for excellence shines through in our work and team spirit, so of course we cheered for our Olympians who share that drive!

Is Your Business Missing Out on the Benefits of a Face-to-Face Sales Channel?

Customer loyalty and genuine human connections are just some of the benefits; learn why businesses should invest in face-to-face sales.

Benefits of Outsourced Sales in the Post-COVID Business Environment

Outsourced sales could be the lifeline many British companies need to bounce back and grow as the country moves towards normality in the business world.

Credico UK to Hold Annual Awards Gala in May 2022

This spectacular black-tie event, the UK's first since 2019, will welcome partners and clients in celebration of the past two years of dynamic success.

A Look on the Bright Side

Chicago reopens and Credico runs with Team Bright Side again for the 2021 Chicago Triathlon

Credico Invests in Future Female Entrepreneurs as a Lower East Side Girls Club Sponsor

We're proud to continue to support the next generation of ethical, entrepreneurial, and environmental leaders.

Credico Shares Five Key Business Benefits of Video Conferencing

Is your business capping your remote team's potential? Credico reveals how its teams stayed connected during the pandemic.

Why Your Company Needs to Implement a Customer Experience Strategy

Is your company missing out on profits by underestimating the impact of a great customer experience?

Credico Pleased Direct Marketing Displays Resilience in Challenging Times

Businesses worldwide are streamlining processes, reducing overheads, and guaranteeing ROI by outsourcing to Credico's resilient sales teams.

Credico (USA) LLC Named a Great Place to Work-Certified Company

Credico’s employees say it is a great place to work!

Credico UK Launches Call Centre Helping Consumers Save Money During the Pandemic

Ensuring business continuity and demonstrating innovation in the face of adversity, Credico UK has branched out to add call centres to their list of offerings.

Credico Pledges to Nurture Inclusion and Diversity in the Workplace by Partnering with okusoka + co

We share key learnings as we enhance our Diversity and Inclusion policies to inspire more organizations to challenge outdated practices.

Three Reasons You Need to Outsource Your Sales and Marketing

Businesses of all sizes can benefit from calling in some expert help - these survey results show the proof.

Why Should Businesses Use a Third-Party Sales Company?

As we discover a new normal, businesses that are most receptive to change will be the ones to flourish. Can outsourcing help you adapt and thrive?

Companies Still Need to Focus on Face-to-Face Sales in the Digital Age

We offer three tips for making the most of every personal interaction, delivering impact, connection, and consumer loyalty.

In-Store Demos Can Boost Sales by 475 Percent

The results are in: a human connection provided by in-store demonstrations can grow your sales more than fourfold while providing valuable consumer insights.

Credico Reviews New Data Surrounding Customer Experience

Recent research confirms what we've always upheld to be true: providing an excellent customer experience can make all the difference.

Credico UK Explains How Outsourced Marketing Improves ROI

Our established process adapts to the needs of your business, and our extensive network delivers results.

Does Door-to-Door Canvassing Work in Generating Leads?

As the past year has demonstrated, there's just no substitute for human interaction. Safe, in-person outreach can make all the difference in customer satisfaction.

What to Look for with an Outsourced Sales Team

Leveraging an outsourced sales team could be the key to achieving your growth and revenue goals.

How Social Media Can Enhance Your Other Marketing Channels

Social media marketing is a valuable key to reaching increasingly-valuable consumer groups.

Why You Should Embrace Direct Sales

Partnering in tandem with your ongoing initiatives, Credico's direct sales solutions can help transform your business with custom solutions.

Credico Plans Ongoing Giving and Volunteer Program with the Greater Chicago Food Depository

Making a difference where it matters, Credico's plans in support of the Greater Chicago Food Depository are in full swing.

Credico is Proud to Sponsor the Lower Eastside Girls Club’s Virtual Gala

The LESGC connects girls and women to healthy, successful futures as leaders via incredible experiences, and Credico is pleased to support their state-of-the-art programming.

Credico Partners with Team Bright Side

Credico has a strong commitment to giving back within our community, with team members training for the Chicago Triathlon with a charity team.

Credico UK Sales Model Encourages More Mindful Purchases

More and more people are purchasing items that they later regret. Part of the problem is making these puchases through the internet. Credico UK wants to help encourage more mindful purchases.

Credico Gives Back – Volunteers of America Leadership Luncheon

Credico was honored to attend the 11th annual Leadership Luncheon hosted by the Volunteers of America. Learn more about the event here!

Credico UK: The Rise of CX in Non-Digital Businesses

Customer experience, also known as CX, is becoming more and more important in non-digital businesses. Credico UK goes over what you need to know about CX for your non-digital business.

Understanding Consumer Needs is the First Step in Successful Customer Acquisition

In order for your business to flourish, you need successful customer acquisition. Understanding the customer's needs is the first step in order to accomplish that goal.

Field Sales Agency Credico UK Meet Expectations of Convenience Market

The convenience market in the UK is expected to grow by 17.6% over the next few years. Credico ensures field sales agents meet the expectations of the growing market.

Credico UK Clients Grow YoY

What's the benefit of working with Credico in the UK? Their clients have seen growth YoY. You can be next!

How Face-to-Face Marketing Helps Build Trust with Consumers

With internet marketing becoming the go-to method of many companies, some forget the benefits of face-to-face marketing. It helps build trust unlike any other marketing strategy.

New Long-Term Customer Loyalty Statistics You Should Know

Are you having a hard time building your long-term customer loyalty? These statistics might help you figure out where you might be having a problem.

Are Consumers Really Ready for AI? Credico UK Investigates

As technology increases, so too does the abilities of AI. Are consumers really ready for AI now or are we a few years away from truly understanding its benefits?

Shockwaves at Credico UK as it’s Revealed UK SMEs Don’t Know How Much They Spend on Marketing

Figuring out your marketing spend could be rather tricky. Over spending could cause a much lower ROI while underspending can prevent new business from getting to your company. What should you do?

Credico UK Supports a Crackdown on Nuisance Calls

Nuisance calls are a pain for many consumers. It may even stop people from wanting to work with your company. Credico UK supports the crackdown on nuisance calls.

Credico South Africa Talks Strategy in the Drakensberg Mountain Range

Credico South Africa, a global leader in intelligent customer acquisition, has revealed details of their recent strategy business excursion.

Review: Credico UK Are Beating the Odds in Memorable Marketing

One of the biggest things you can do in marketing is create an ad that people remember. Credico UK is currently beating the odds in memorable marketing - here's how!

Credico Delighted South African Talent Finally Recognised by the International Business Community

It's time to celebrate: Credico South Africa has been recognized by the International Business Community!

Credico (USA) LLC Commits to Staying One Step Ahead of the Digital Revolution

Staying ahead of the digital curve, Credico (USA) LLC invests in technology that will improve its internal processes and the services it offers clients.

Credico (USA) LLC Champions Women in Leadership Roles

Credico keeps in stride with the movement to diversify the workplace by taking action – starting with women in the workplace and, further, in leadership.

Credico South Africa Announces New Financial Manager

The Credico South Africa office is proud to announce their new Financial Manager. Please welcome Enora van Tonder to the team!

Credico Announces John Zavoyna as Chief Operating Officer

Credico has an exciting announcement: John Zavoyna has been hired at the Chief Operating Officer. His years of experience are going to help take Credico to the next level.

Credico (USA) LLC Participates in Sixth Holiday Gift Drive

For the 6th time, Credico USA participated in the Holiday Gift Drive for Children's Home + Aid. It's an honor to help those in need, especially during the holidays.

Credico Volunteers Raise Highest Amount at Chicago Cares Serve-a-Thon

We're proud of the work we've done with the Chicago-Serve-a-Thon. Credico's team not only volunteered, but was also the top fundraiser for this year's event!

See How Credico Canada Helps With Noël Pour Tous

It was an honor for Credico Canada to help over 2,000 kids celebrate Noël Pour Tous. See what we did for the children.

Credico Surprised the Children at The Montreal Children’s Hospital for Christmas

Credico Canada gets in the holiday spirit by helping those who need it the most. We surprised children at the Montreal Children's Hospital for the holidays.