Top stories.

Employee Spotlight: Lindie Jordaan

Credico South Africa's Employee of the Year for 2022 is Bookkeeper Lindie Jordaan! A well-deserved Spotlight on an incredible teammate and friend.

Sales Psychology 101: Empowering Sales Teams for Success

Focusing your sales process on the customer and their needs takes understanding, empathy, and a little bit of psychology.

Honoring Dr. King’s Life and Legacy by “Doing for Others”

Service and diversity strengthen our business and our community - our commitment is to empowering and serving our community and our team.

Five Sales Trends You Need to Know in 2023

Are you ready for 2023? We're ready to help you scale your customer base with an eye toward leveraging these five trends.

Credico’s Commitment to Staying Ahead of the Digital Curve

We are prepared with the latest and greatest in sales technology and supporting solutions, anticipating trends and staying ahead of the game.

Credico USA Organizes Day of Service with Cradles to Crayons

The whole team got involved in planning, donating, and volunteering for what we hope to make an annual all-hands event.

Choosing to Partner with Credico – All You Need to Know

Find out why Credico is a fantastic outsourced sales and marketing partner for your business, growing your customer base by simplifying sales efforts.

Credico Looks Forward Into 2023

2022 has been an incredible year of growth and new opportunities, and we are excited to see our endeavors develop and thrive in 2023.

Underrated Skills: Keep Your Sales Force Thriving

Are you encouraging your team to continue their personal development? Staying in practice with these soft skills makes all the difference.

Employee Spotlight: Jonathan Fahey

This week we're talking with Jonathan, Senior Database Architect at Credico USA! We get an excellent look into his fulfilling tenure, his future-focused perspective, and his adventurous spirit.

Use Trust as a Currency to Secure More Customer Contracts

Becoming a trusted advisor who brings value is essential to successful sales, developing repeat business and long-term customers.

Becoming a Conscious Consumer and Making More Mindful Purchases

Meeting your most engaged customers where they are can lead to more meaningful, long-term relationships by giving them options they'll prefer.

Giving Thanks is Good Business Strategy

Gratitude, appreciation, sincerity, and even a simple "thank you" all help create a healthy work culture at all levels of business.

Credico Discusses Growth in the UK Convenience Market

Looking beyond our own areas of expertise is part of how Credico thrives, generating new ideas from areas usually considered outside our sphere.

Outbound Marketing Plays Significant Role in Business Growth

Planning ahead and follow-up are just as important as filling your funnel - are you generating quality leads, or just numbers? Good outbound marketing can pinpoint your ideal customer.

Five Ways Your Marketing Campaigns Are Failing

Have you been iterating on your campaigns with limited success? Here, we review five potential marketing pitfalls that may be holding you back.

Creating an Attractive Work Culture: 3 Areas to Improve

Research shows a distinct corporate culture is vital to a business's success - how does yours stack up? Credico UK shares their top tips for trust.

Strengthening Strategic Partnerships Effectively, Successfully, and Harmoniously

Read more about the four key principles that are the foundation of any strategic partnership.

Credico UK Upgrades Diversity and Inclusion Policy

As part of its commitment to equitable diversity and inclusivity, Credico conducts regular reviews of these crucial policies and initiatives. There's always room to grow and improve.

Credico Joins the Pack at the Greater Chicago Food Depository

Our Community Service Committee has done it again! Credico USA had a great time volunteering with the Greater Chicago Food Depository for our latest event.

How to Prepare for Growth in 2023

Is your team ready to grow? Be prepared for 2023 by re-examining your priorities and market positioning, then evaluate your best options for growth in the new year.

Achieving Rapid Growth Through Outsourced Sales

When you need to ramp up your sales quickly or expand into a new market, calling in a team of experts just makes sense.

Employee Spotlight: Christopher Nagle

Meet Christopher Nagle, Senior Onboarding Specialist at Credico USA! Read about what keeps him on his toes, the opportunities for growth that Credico has provided, and the importance of a close-knit team.

Five Misconceptions About Outsourcing

Outsourcing your sales efforts can offer a great deal of benefit, saving your business both money and time. Don't let misconceptions stand in the way of your success!

Six Must-Have Skills to Succeed at Customer Acquisition

Is your sales team armed with these six crucial skills? It all comes down to understanding people - read on to get the breakdown.

Employee Spotlight: Andre Sorrell

Today we're talking to Credico USA's IT Security Analyst, Andre Sorrell! We get into some great details about his role, how he's been empowered to grow with the company, and his appreciation for the support of all kinds of family.

Employee Spotlight: Jonathan Dale

This week we get to meet Jonathan Dale, Account Executive at Credico USA! We chat about dynamic opportunities, exceptional communication, and seeing the impact of your work in real time.

Building High-Performance Sales Teams

Nimble, diverse, agile teams are set up for success. Here's how you can build your next amazing team!

Humanizing Sales and Marketing is the Key to Growth

By focusing on a personal connection to your customers, you can inspire greater brand loyalty, encourage more sales, and keep those customers longer.

Credico Supports Team Bright Side’s Spike Against Cancer

We're proud to support Team Bright Side's ongoing efforts to fund pediatric cancer research, with the bonus of an amazing day of volleyball at Chicago's North Avenue Beach.

The Importance of Understanding Customer Buying Psychology

A little psychology applied to your sales strategy can help you better understand and connect with your customers.

Credico South Africa Celebrates Christmas in July

Children and parents alike were overjoyed for the return of this fun-filled annual event with gifts and rides and happiness galore.

Credico Digs In With Chicago Lights Urban Farm

We’re committed to giving back with the launch of a new committee expressly for volunteering!

How to Master B2B Sales

B2B sales connects you with people, just as in B2C. Build rapport, be creative and flexible, and success will follow.

Three Common Mistakes to Avoid When Expanding Into a New Market

Are you really ready to grow? A new market means new challenges and a new strategy, but any expansion can find success with the right planning and partnerships.

Outsourced Direct Sales at All-Time High, According to Credico

Outsourcing to a local team of experts can give your business an immediate advantage in experience, enthusiasm, and agility.

No Shirt, No Shoes, No Problem: Happy National Work from Home Day

Studies suggest that people who work from home are happier, less stressed, more productive, and have a better work-life balance. Keep up the good work - from home!

The Rise of the Subscription Economy

Convenience and recurring revenue are just two of the benefits of a subscription-based business model.

Celebrating Small Businesses and Their Global Impact

Micro-, Small and Medium-Sized Enterprises make up 90% of all businesses worldwide, for which they certainly deserve recognition. Join us in celebrating entrepreneurship!

Employee Spotlight: John Dougan

This week we're talking with Credico's UK General Manager, John! He gets into the details of his daily purpose, staying nimble in business, and a bit of sport.

PowerLearn: Empowered by Knowledge

Credico's proprietary training and education platform was developed to onboard new team members quickly while preserving institutional knowledge and best practices.

Credico’s International Tips for Battling Zoom Fatigue

Feeling a bit blurry with too much screen time? Credico leaders from South Africa and the United Kingdom have some great suggestions and reminders to help keep you focused and healthy.

Credico South Africa Recognizes World Blood Donor Day with Quarterly Blood Drives

On World Blood Donor Day 2022, the World Health Organization is calling on people worldwide to give blood in a gesture of solidarity. Becoming a regular voluntary blood donor is a simple but selfless step that everyone can take to strengthen their communities, support local health systems, and save lives.

Credico Fundraises for a More Humane Chicago

Credico joined thousands of people and pets at BARK 2022, walking the Chicago lakefront to raise money in support of the Anti-Cruelty Society.

How to Ensure You’re Effectively Targeting the Right Audience

In order to expand outward, it's best to look inward for what makes your business unique.

Improving Your Sales System in Five Steps

Get ready to grow with a plan that will develop a cycle of ongoing business and leads.

Credico Celebrates Second Consecutive Year of Great Place to Work® Certification

Our people are the power behind our success, which is why we're so thrilled to have achieved Great Place to Work-Certified™ status for the second year in a row!

How to Get Stronger Results from Your Sales Team

When you're ready to grow your sales, here's how to invest in the best of the best.iz

UK Businesses Honoured at 2022 Credico UK Sales Awards

Credico UK was delighted to hold the 2022 UK Sales Awards Gala at Grosvenor House in London. It is their 4th time returning to the venue for their annual black-tie event.

Employee Spotlight: Michael Lush

This week we're talking with Credico's Head of Operations, Michael! He shares his thoughts on the fast-paced nature of his work, big life changes, and his amazingly supportive team of colleagues.

Building Business Relationships (And How it Can Lead to More Sales)

Creating trusting relationships with new prospects can lead to increased sales and retention.

Nine Team Building Trends Your Team Won’t Want to Miss

Every workplace is different, but the need for your team to BE a team is universal. Balance work and play with one (or more) of our recommended activities!

Five Sustainability Tips to Help You Celebrate Earth Day

Whether you're in the office or working remotely, you and your company can take positive action this Earth Day.

Employee Spotlight: Scott Watson

Today we're talking with Credico's Head Hub Manager, Scott! We're grateful for his long tenure, experienced leadership, and loads of great advice to share.

Are Your Sales Targets Aligned with Your Market Positioning?

Businesses benefit when your marketing matches your sales strategy. Are you taking advantage of the coordinated power of combined goals?

How Credico Maintains Great Culture and Employee Morale

Happy people are more productive, innovative, and engaged, bringing all their talents to their workday no matter where they're working from.

Why First Impressions Count in Sales and Marketing

Representing your business by putting your best face forward, consistently across all channels, makes a difference in attracting new customers. Get that first impression right with enthusiasm, empathy, and engagement.

Lead Generation Vs Lead Nurturing: Is One More Important Than the Other?

Obtaining customers is key to any business, but keeping those customers can be crucial as well. Which are you prioritizing, and why? Let's look at the numbers.

Credico UK Hosts Quarterly Leadership Seminar

Central London played host to the first-quarter Leadership & ISA Summit, gathering hundreds of entrepreneurs from all across the UK.

5 Metrics to Measure Your Sales and Marketing ROI

Measurement and analysis both before and after execution ensure that your efforts remain effective in reaching your goals.

Credico UK Hosts Quarterly Business Growth Summit

Our industry is thriving, and we're elated to be able to celebrate and network with some of the best and brightest business owners from across the UK.

When is Outsourcing the Right Decision?

Whether you're looking to scale up into a new market or seeking to fill a knowledge gap, outsourcing can help your business adapt quickly to ever-changing needs.

Sale or No Sale? Understanding Your Customers’ Decision-Making Process

Meeting a customer's needs and addressing their concerns leads to happier customers and clients alike.

Why Do Fortune 500 Companies Choose to Hire an Inbound Sales Agency?

Convert sales and increase lifetime value by leveraging the knowledge and insight our experience provides.

How an SEO Consultant Can Help Your Company Increase Sales

Some of the best business decisions involve calling in the experts to fill your company's specific needs.

Telemarketing vs Telesales in Your Business Growth Strategy

Are you focused more on making sales now or building leads for the future? Telesales and telemarketing teams help you reach different business goals.

Credico Explores Top Organizational Trends for 2022

What makes the difference in building a company and a team that thrives? It's the people.

How to Write a High-Performing Blog Post

Sharing information about your business's areas of expertise is a great way to garner attention - and sales!

How Credico Celebrated its 30th Anniversary in 2021

Credico Partners Strong! From our earliest days in Canada to our worldwide presence today, see how Credico celebrated our 30 years of success in 2021.

Should Your Company Consider a Retail Marketing Strategy?

Get in front of your customers AND ahead of the competition with retail marketing.

How to Do Event Marketing Right in 2022

A true connection is all about meeting people where they are, and event marketing does just that - literally! Here's how to implement this particular aspect of your omnichannel strategy.

Scale Your Business with Outsourcing in 2022

When you're ready to grow your business and are looking for a plug-and-play team that's ready to apply their expertise to your growth, outsourcing is the way to go.

National Maple Syrup Day: A Sweet Condiment Worth Celebrating

Did you miss it? December 17 was Maple Syrup Day! This sweet treat is worth celebrating any day of the year.

Credico’s Tips on Managing a Remote Team

Whether you think remote work is better or worse than being in the office, it's definitely different. These tips will help ensure you've got the right processes in place to navigate those differences.

Credico Volunteers with PAWS Chicago

It was our FURst time there but it certainly won’t be the last! What a PAWfect way to give back to the community.

Credico South Africa’s 2021 Awards Gala Spotlights Entrepreneurial Success

A shining array of independent business owners met in Sun City to learn and network, recognize success, receive well-deserved awards, and dance the night away.

Credico UK Enforces Steps for Increased Inclusion and Diversity

Consistent behaviours, leading by example, ongoing education, and open transparency are just some of the principles we are dedicated to continue to grow and encourage, both within Credico and alongside our partners, clients, and friends.

Top Customer Experience Trends for 2022

Consumers have more choices than ever before, and creating a positive customer experience is crucial to the success of your business. Happy customers become loyal consumers, who will buy more and, in turn, boost revenue.

Can You Afford to Ignore an Omnichannel Strategy?

Today's consumers need an average of 10.4 touchpoints across multiple channels before they make a purchase. Omnichannel marketing is no longer a luxury for global corporations but rather essential for businesses of all sizes.

Credico Hosts Small Business Awards in Las Vegas

More than 130 awards were presented over the three-day conference, which included workshops and networking for entrepreneurial small business owners.

Could Direct Marketing Solve Your Marketing Challenges?

Is Your Brand’s CX Strategy Driving Brand Loyalty?

Credico looks at how businesses can keep their customers happy and offers advice on how to increase brand loyalty.

The 4th Annual CANJam: An Opportunity to Reconnect and Celebrate

Credico's 30th anniversary celebrations continue at the CANJam in Montréal! Connecting and reconnecting across borders, we keep our partnerships strong.

In-Person Shopping Preferred Over Online Despite COVID-19 Pandemic

Observing strong signs that consumers remain confident with in-person shopping despite COVID-19 concerns, we anticipate this preference to continue into 2022.

Employee Spotlight: Kealy Ditchfield

Kealy, Credico's Vice President of Client Services, chats with us about her 20-year career with Credico - crossing borders, oceans, and roles, staying agile and on the go, all while sharing loads of advice and a keen shopping eye.

Credico UK Sees Increased Demand for Services Post-Lockdown

The face of business is changing, and we're seeing an increase in businesses looking to partner with us to outsource their sales.

Employee Spotlight: Jessica Hucek

Today we're talking with Credico's Senior Onboarding Specialist, Jessica! We discuss appreciation at work, being your authentic self, world travel, and a very good dog.

Credico Celebrates 2021 Triathlon Success of Brett Heyes

Director of National Accounts Brett Heyes shares his love of triathlon and appreciation for Credico's support.

Canadian Tire Corporation and Credico: A Longstanding Partnership in Teamwork and Collaboration

Looking back on our 30-year history with our oldest client, Canadian Tire, we also look ahead to ongoing growth, consistent quality, and continued success.

Employee Spotlight: Nada Jallad

In conversation with Nada, Credico's 20-year administrative assistant, we talk about teams that become family, the motivating energy of new campaigns, and achieving new heights at any point in your life.

NAMJam ’21 “Felt Like We Were Back to Normal Again”

Our annual event got the band back together! Combining work with a little play, in-person with a little virtual, NAMJam 2021 had it all.

30 Years of Credico: Growth, Opportunity, and Transformation

2021 marks the 30th anniversary of Credico, and we're proud to celebrate our success throughout the month of October.

Employee Spotlight: Blake Kopach

In conversation with Credico's Inventory Control Manager, Blake, we discuss creativity at work, challenges and their efficient solutions, cheat days, and the Chicago Cubs

Employee Spotlight: Jen Goldfarb

In conversation with Credico's Director of Human Resources, Jen, we discuss psychology, the beauty of Chicago summers, and how Credico is literally a Great Place to Work®.

Employee Spotlight: Ian Horniacek

In conversation with Credico's Director of National Retail Accounts, Ian, we discuss great career moves, growth, golf, and grand family adventures

Credico UK Reveals Post-Lockdown Rebound at London Summit

The UK market is set for success despite COVID-19 lockdowns, as seen at this year's Summit.

Employee Spotlight: Erica

In conversation with Credico's Senior Compliance Manager, Erica, we discuss growth and potential, strong female leaders, geeking out to legalese, and the best things about Credico.

Credico UK Supports Public Health With Home-Based Testing Solutions

Credico UK join the fight against COVID-19, supporting local councils by partnering to deliver key messaging and facilitate in-home testing.

Credico Celebrates 2020 Olympic Winners Representing Headquartered Countries

Credico's admiration for excellence shines through in our work and team spirit, so of course we cheered for our Olympians who share that drive!

Is Your Business Missing Out on the Benefits of a Face-to-Face Sales Channel?

Customer loyalty and genuine human connections are just some of the benefits; learn why businesses should invest in face-to-face sales.

Benefits of Outsourced Sales in the Post-COVID Business Environment

Outsourced sales could be the lifeline many British companies need to bounce back and grow as the country moves towards normality in the business world.

Credico UK to Hold Annual Awards Gala in May 2022

This spectacular black-tie event, the UK's first since 2019, will welcome partners and clients in celebration of the past two years of dynamic success.

A Look on the Bright Side

Chicago reopens and Credico runs with Team Bright Side again for the 2021 Chicago Triathlon

Credico Invests in Future Female Entrepreneurs as a Lower East Side Girls Club Sponsor

We're proud to continue to support the next generation of ethical, entrepreneurial, and environmental leaders.

Credico Shares Five Key Business Benefits of Video Conferencing

Is your business capping your remote team's potential? Credico reveals how its teams stayed connected during the pandemic.

Why Your Company Needs to Implement a Customer Experience Strategy

Is your company missing out on profits by underestimating the impact of a great customer experience?

Credico Pleased Direct Marketing Displays Resilience in Challenging Times

Businesses worldwide are streamlining processes, reducing overheads, and guaranteeing ROI by outsourcing to Credico's resilient sales teams.

Credico (USA) LLC Named a Great Place to Work-Certified Company

Credico’s employees say it is a great place to work!

Credico UK Launches Call Centre Helping Consumers Save Money During the Pandemic

Ensuring business continuity and demonstrating innovation in the face of adversity, Credico UK has branched out to add call centres to their list of offerings.

Credico Pledges to Nurture Inclusion and Diversity in the Workplace by Partnering with okusoka + co

We share key learnings as we enhance our Diversity and Inclusion policies to inspire more organizations to challenge outdated practices.

Three Reasons You Need to Outsource Your Sales and Marketing

Businesses of all sizes can benefit from calling in some expert help - these survey results show the proof.

Why Should Businesses Use a Third-Party Sales Company?

As we discover a new normal, businesses that are most receptive to change will be the ones to flourish. Can outsourcing help you adapt and thrive?

Companies Still Need to Focus on Face-to-Face Sales in the Digital Age

We offer three tips for making the most of every personal interaction, delivering impact, connection, and consumer loyalty.

In-Store Demos Can Boost Sales by 475 Percent

The results are in: a human connection provided by in-store demonstrations can grow your sales more than fourfold while providing valuable consumer insights.

Credico Reviews New Data Surrounding Customer Experience

Recent research confirms what we've always upheld to be true: providing an excellent customer experience can make all the difference.

Credico UK Explains How Outsourced Marketing Improves ROI

Our established process adapts to the needs of your business, and our extensive network delivers results.

Does Door-to-Door Canvassing Work in Generating Leads?

As the past year has demonstrated, there's just no substitute for human interaction. Safe, in-person outreach can make all the difference in customer satisfaction.

What to Look for with an Outsourced Sales Team

Leveraging an outsourced sales team could be the key to achieving your growth and revenue goals.

How Social Media Can Enhance Your Other Marketing Channels

Social media marketing is a valuable key to reaching increasingly-valuable consumer groups.

Why You Should Embrace Direct Sales

Partnering in tandem with your ongoing initiatives, Credico's direct sales solutions can help transform your business with custom solutions.

Credico Plans Ongoing Giving and Volunteer Program with the Greater Chicago Food Depository

Making a difference where it matters, Credico's plans in support of the Greater Chicago Food Depository are in full swing.

Credico is Proud to Sponsor the Lower Eastside Girls Club’s Virtual Gala

The LESGC connects girls and women to healthy, successful futures as leaders via incredible experiences, and Credico is pleased to support their state-of-the-art programming.

Credico Partners with Team Bright Side

Credico has a strong commitment to giving back within our community, with team members training for the Chicago Triathlon with a charity team.

Credico UK Sales Model Encourages More Mindful Purchases

More and more people are purchasing items that they later regret. Part of the problem is making these puchases through the internet. Credico UK wants to help encourage more mindful purchases.

Credico Gives Back – Volunteers of America Leadership Luncheon

Credico was honored to attend the 11th annual Leadership Luncheon hosted by the Volunteers of America. Learn more about the event here!

Credico UK: The Rise of CX in Non-Digital Businesses

Customer experience, also known as CX, is becoming more and more important in non-digital businesses. Credico UK goes over what you need to know about CX for your non-digital business.

Understanding Consumer Needs is the First Step in Successful Customer Acquisition

In order for your business to flourish, you need successful customer acquisition. Understanding the customer's needs is the first step in order to accomplish that goal.

Field Sales Agency Credico UK Meet Expectations of Convenience Market

The convenience market in the UK is expected to grow by 17.6% over the next few years. Credico ensures field sales agents meet the expectations of the growing market.

Credico UK Clients Grow YoY

What's the benefit of working with Credico in the UK? Their clients have seen growth YoY. You can be next!

How Face-to-Face Marketing Helps Build Trust with Consumers

With internet marketing becoming the go-to method of many companies, some forget the benefits of face-to-face marketing. It helps build trust unlike any other marketing strategy.

New Long-Term Customer Loyalty Statistics You Should Know

Are you having a hard time building your long-term customer loyalty? These statistics might help you figure out where you might be having a problem.

Are Consumers Really Ready for AI? Credico UK Investigates

As technology increases, so too does the abilities of AI. Are consumers really ready for AI now or are we a few years away from truly understanding its benefits?

Shockwaves at Credico UK as it’s Revealed UK SMEs Don’t Know How Much They Spend on Marketing

Figuring out your marketing spend could be rather tricky. Over spending could cause a much lower ROI while underspending can prevent new business from getting to your company. What should you do?

Credico UK Supports a Crackdown on Nuisance Calls

Nuisance calls are a pain for many consumers. It may even stop people from wanting to work with your company. Credico UK supports the crackdown on nuisance calls.

Credico South Africa Talks Strategy in the Drakensberg Mountain Range

Credico South Africa, a global leader in intelligent customer acquisition, has revealed details of their recent strategy business excursion.

Review: Credico UK Are Beating the Odds in Memorable Marketing

One of the biggest things you can do in marketing is create an ad that people remember. Credico UK is currently beating the odds in memorable marketing - here's how!

Credico Delighted South African Talent Finally Recognised by the International Business Community

It's time to celebrate: Credico South Africa has been recognized by the International Business Community!

Credico (USA) LLC Commits to Staying One Step Ahead of the Digital Revolution

Staying ahead of the digital curve, Credico (USA) LLC invests in technology that will improve its internal processes and the services it offers clients.

Credico (USA) LLC Champions Women in Leadership Roles

Credico keeps in stride with the movement to diversify the workplace by taking action – starting with women in the workplace and, further, in leadership.

Credico South Africa Announces New Financial Manager

The Credico South Africa office is proud to announce their new Financial Manager. Please welcome Enora van Tonder to the team!

Credico Announces John Zavoyna as Chief Operating Officer

Credico has an exciting announcement: John Zavoyna has been hired at the Chief Operating Officer. His years of experience are going to help take Credico to the next level.

Credico (USA) LLC Participates in Sixth Holiday Gift Drive

For the 6th time, Credico USA participated in the Holiday Gift Drive for Children's Home + Aid. It's an honor to help those in need, especially during the holidays.

Credico Volunteers Raise Highest Amount at Chicago Cares Serve-a-Thon

We're proud of the work we've done with the Chicago-Serve-a-Thon. Credico's team not only volunteered, but was also the top fundraiser for this year's event!

See How Credico Canada Helps With Noël Pour Tous

It was an honor for Credico Canada to help over 2,000 kids celebrate Noël Pour Tous. See what we did for the children.

Credico Surprised the Children at The Montreal Children’s Hospital for Christmas

Credico Canada gets in the holiday spirit by helping those who need it the most. We surprised children at the Montreal Children's Hospital for the holidays.